Privacy policy

At Sorted Concierge Services, your privacy is our highest promise. We serve high-net-worth individuals, celebrities, and discerning travelers, and discretion is at the heart of everything we do. This policy explains how we handle your information while ensuring that Sorted remains protected and compliant.

• Personal Information: Names, contact details, ID/passport information, travel details, preferences.

• Payment Information: Collected securely through third-party processors (e.g., Paystack, Flutterwave, Stripe).

• Usage Data: Interactions with our website/app, booking history, preferences.

• Sensitive Data: Only where required (e.g., dietary, medical, or security needs) and always with consent.

• To deliver concierge services, bookings, and curated experiences.

• To personalize itineraries, recommendations, and privileges.

• For payment processing, invoicing, and compliance with legal requirements.

• For internal analysis to improve service quality.

• With trusted vendors and independent contractors strictly as required to fulfill your booking.

• With security, medical, or regulatory bodies if legally required.

• Sorted is not responsible for how independent vendors handle your data once shared, though all vendors are contractually bound to confidentiality.

• Client identities, preferences, and itineraries are treated with strict confidentiality.

• Vendors and partners must also sign NDAs before working with Sorted clients.

• Clients are expected to maintain confidentiality regarding Sorted's proprietary itineraries and experiences.

• Encrypted servers and restricted staff access.

• Access is granted on a need-to-know basis only.

• Annual compliance checks to ensure integrity.

• Provide accurate and lawful information for bookings.

• Secure personal devices and accounts used to access Sorted's services.

• Notify Sorted immediately of any suspected breach or misuse of your account.

• Request access, correction, or deletion of your data.

• Withdraw consent for non-essential data use.

• Raise privacy concerns via info@thesortedconcierge.com.

We retain information only for as long as needed to deliver services, comply with the law, or resolve disputes.

• Sorted will take reasonable measures to protect client data but cannot guarantee absolute security.

• Sorted is not liable for breaches caused by third-party vendors, force majeure events, or factors beyond our control.

• Clients accept that engagement with Sorted involves the use of third-party services at their own risk.

This Privacy Policy may be updated from time to time. Clients will be notified via our website/app when significant changes are made.